Terms & Conditions
PREAMBLE
www.indiannathelabel.com is an
online shop merchandizing items of clothing, accessories and other relevant
goods and services.
The website has been set up,
belongs and is administered by the individual the company under the trade name
“INDIANNA THE LABEL” (OFTEN ALSO QUOTED AS ‘INDIANNA’) (VAT Num: GR131294243,
Tax Office: A' Thessaloniki, Reg. Num: 132563806000). The company's head office
is located in 17th Komninon Str. , PC 54624, Thessaloniki, Greece. PLEASE
CAREFULLY READ THESE TERMS (ToUs) BEFORE PROCEEDING WITH USING THE PAGE AND ITS
SERVICE. ‘WEBPAGE’, IN THE CONTEXT OF THIS PAGE, IS THE PRESENT SITE ALONG WITH
ITS FUNCTIONS AND SERVICES. THESE TERMS HAVE BEEN DRAFTED UNILATERALLY BY THE
OWNER OF THE WEPAGE. BY VISITING/NAVIGATING THE PAGE YOU ARE BOUND BY THE RULES
CONTAINED HEREIN. YOU ARE PREDOMINANTLY COMMITTED TO ABIDE BY THE PERSONAL DATA
AND IP RIGHTS PROTECTION POLICIES OF www.indiannathelabel.com.
IN CASE YOU REPRESENT A LEGAL PERSON, BY ACCEPTING THESE TERMS YOU ALSO AFFIRM
THAT YOU HAVE THE AUTHORITY TO LEGALLY BIND WITH YOUR DECISIONS THAT PERSON. IN
CASE YOU DO NOT AGREE WITH THE PROVISIONS CONTAINED HEREIN, YOU ARE KINDLY
REQUESTED NOT TO PROCEED WITH THE USE OF THE WEBSITE. IN CASE THESE TERMS
PROFOUNDLY CHANGE, THE OWNER TAKES UP THE OBLIGATION TO TIMELY NOTIFY ALL USERS
OF THE SERVICE WITH ALL SUITABLE MEANS (E-MAIL, NOTIFICATION MESSAGE ON THE
WEBSITE’S HOMEPAGE ETC.) AND ASK FOR ANEWED ACCEPTANCE OF THE MODIFIED ToUs.
By
accessing INDIANNA THE LABEL online you acknowledge that you have read,
understood and accepted these terms and conditions.
The
following terms and conditions may be amended or modified at any time without any
prior notice.
GENERAL TERMS
“INDIANNA
THE LABEL” endeavors to provide first-class customer service on a daily basis.
The creation of this e-shop signifies the beginning of an advanced form of
communication between the company and its customers. In addition, this e-shop
is intended for all internet users who wish not only to receive direct
information about the company's products but also to complete a purchase
through the e-shop, by means of distant online order, provided that the company
has sufficient stock.
The
present terms fully comply with the current European and Greek legislation;
users acknowledge the company’s right to modify any provisions of the present
terms to the extent that such modification would neither affect legally binding
obligations of either party nor affect any accomplished situations.
Website
users acknowledge they have read the present terms, agree with them and
undertake to comply with them.
COPYRIGHT
Copyright
and intellectual property of this website are owned by INDIANNA THE LABEL.
All
content, information, graphics, design, and photography are the property of
Indianna.
No
use of these may be made without prior written consent. We understand however
that our images may be used on personal blogs as long as credit is given to
Indianna with a link to our blog or website.
CONDITIONS
FOR REGISTRATION OF NEW USERS – OBLIGATIONS OF THE MEMBERS/USERS OF THE WEBSITE
The use of the website
and the services offered via it is permissible for all persons of at least or
over 18 years old. You hereby declare that you are 18 or above and all the
registration information you submit are true and accurate. The system
administrator, at its sole own discretion, can deny access or use of the
service to any person or entity and change the selection criteria for the
website users at any time.
All website
users commit themselves to precisely abide by the terms and conditions of the
website and the rules protecting the public order, ethics, human rights and
childhood. Similarly, while navigating the website state and other symbols are to
be protected, when they are entitled to special protection by the Greek law,
such as symbols of religions, commercial logos and (but not only) other
discretionary designs. In case any of the above is violated, applicable rules
of penal or other competent nature apply.
PROTECTION OF PERSONAL DATA
In
order to perform any transaction through the “INDIANNA THE LABEL” e-shop and to
make any order of the company’s products, you will be asked to provide some personal
data. When you place an order, you will be asked to provide your full name and
surname, the address for the delivery of products, your fixed phone number (or
whichever phone number you specify), your email address and, in case you choose
to use your credit card as a payment method, you will be asked to provide the
card number, its expiry date as well as the 3-digit security code of your card.
Our
company shall process these data in accordance with article 7Α par. 1 (b) of
Law 2472/1997, in order to complete the order placed by our customers and shall
in no way disclose, publish or sell these data to any third parties, except in
case a legal procedure regarding the withdrawal of confidentiality is initiated
(L. 2225/1994) or according to other obligations arising from the national
implementation of Directive 24/2006.
Your
personal data shall be disclosed to the relevant bank (i.e. the credit card
number) and shall be DELETED from our database immediately after the completion
of your order.
SECURITY
The
www.indiannathelabel.com website uses the SSL protocol for safe online business
transactions. In this way, all credit card information is encrypted so that it
may not be read or changed while transferred in the Internet.
SSL
protocol (Secure Sockets Layer) is now a global Internet standard for the
certification of websites to Internet users and for the encryption of data
between Internet users and web servers. An SSL encrypted communication requires
all information interchanged between a customer and a server to be encrypted by
the sender’s software and to be decoded by the recipient’s software; in this
way, personal data are protected while transferred in the Internet.
Furthermore, all information sent via SSL protocol is protected by a mechanism
that automatically verifies if such data have been changed while transferred.
ORDER OF PRODUCTS AND CONSUMER PROTECTION
Making
an order through the e-shop signifies that you enter into a distance selling
agreement, which is governed by Law 2251/1994.
You
may enter into a valid order through our e-shop provided that you are a legally
capable person according to the Greek Civil Code (that is if you are eighteen
years of age or older and you are not placed under judicial guardianship
regarding the entering into sales agreements). Representatives of legal
entities may also place orders; our company reserves the right to claim from
supervisors or guardians any order made by legally incapacitated persons.
PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:
- You need to fill in the
special form with the necessary data in order to enter into the sales
agreement
- You also need to
unreservedly accept the sales agreement terms and the terms of use by
clicking the "ACCEPT" button, as shown online to all users of
our website.
To
facilitate payment for those who wish to buy products from our e-shop,
www.indiannathelabel.com offers the following payment methods:
- By charging your credit
card. Charging of credit card takes place on the date the procedure of
dispatching of products begins. Our website, www.indiannathelabel.com, has
taken all necessary precautions regarding the security of your
transactions through your credit card and all credit and debit card
holders are subject to validity control.
It is important to specify a phone number and a valid e-mail address. - By cash on delivery
(Greece only) on the moment you will receive the ordered products. In this
case, the customers will be charged the amount of 2.50 euros (VAT 23% is
included).
Before
the completion of the order, our company informs consumers though our website
about the identity and address of suppliers, substantial features of the
product, price, quantity, transfer costs, payment method,
delivery method, duration and price of the offer, if any, and the right of
withdrawal.
Upon
sending of the order form, consumers receive online a copy of their order that
they may save.
All
prices shown under the relevant lists of each product include VAT (23%).
www.indiannathelabel.com
reserves the right to change prices without notice to the consumers.
Non
EU-Customers shall be subject to any charges that may arise from exchange rate
differences, customs clearances, etc., for which our company shall bear no
liability.
METHOD – TIME – COST OF DELIVERY
Delivery
of products is carried out by Greek Postal Service (ELTA) and free of charge in
the Prefecture of Thessaloniki and the rest of Greece within 2-3 working days
For
the delivery of products outside of Greece, charges shall apply as follows:
- For purchases over 150 €
within EU, transportation costs are free of charge.
- For international
purchases over 300 €, transportation costs are free of charge.
- For purchases under 150
€, transportation costs shall amount to 12 € (VAT 23% is included) for
standard delivery (6-7 days) και 18 € (VAT 23% is included) for express
delivery (2-3 days).
- For domestic orders only
(within Greece) we accept cash on delivery with a flat rate of 2,50 euro
CONSUMER RIGHTS
a. WITHDRAWAL
You have the right to return your order in whole or in
part within a time-limit of 14 working days from the date you received it,
without bearing any obligation to inform us of the reason for a return of your
order. In this case you shall solely bear the immediate cost of returning the
product. In case the reason for returning a product is due to a company’s
error, we undertake to cover the cost of the product return.
In order to perform your right of withdrawal, you need to fill in and sent us
the special "return form" that you can find here. You should return
the product in the perfect condition in which you received it, that is to say
without breaking the seal of the package and by confirming that the special
signs of the product have not been removed. In addition, together with the
submission of the withdrawal statement, you shall include the payment receipt.
Return shall be accepted solely upon approval on behalf of the company.
In case of a return of a product, and depending on both
the method you chose to pay your order and the way the product will be
returned, refund of payment shall be concluded within 8 days from the date we
shall receive the product. If the reason for returning a product lies with a
company's error, INDIANNA THE LABEL undertakes to deliver the order again at
the shipping address you have specified at the company’s own expense. If
customers wish to return an order where it is not the company's fault, then
they shall bear the relevant courier cost. When you send us back a product, our
company will receive it within 1-2 working days, for returns within Greece via
GENIKI TAXYDROMIKI couriers, or within 3-5 working days, for returns outside
Greece via UPS couriers. In case you choose another courier service we cannot
guarantee any delivery times regarding the products you return to us. When we
receive the returned product, we will immediately process your request and
notify you via e-mail about the processing of the said request. In an attempt
to provide the best possible customer service, INDIANNA THE LABEL enables you
to submit online any complaint by filling in the relevant contact form that you
can find here.
b. ORDER CANCELLATION
In case you would like to cancel your order please
keep in mind that the cancellation will be accepted within 1 hour of the order
completion. Beyond that point no cancellation will be accepted.
c. RIGHT OF REPLACEMENT
The
company does not provide a replacement service. In case consumers wish to
change any product, they need to return it to the company and make a new order.
If the reason for returning a product is due to a company error, then the company
shall bear the relevant return cost. In that instance, you may choose between
having the value of your order credited to your account with us for future use
or having it refunded to the means you used for the original payment.
DETAILED GUIDE ON PRODUCT RETURNS
- As a necessary
condition, the product shall be in its initial package and in the same
perfect condition in which you received it, together with the relevant
payment receipt, including the product’s special signs (tags).
- When returning an item,
you need to fill in and send us the “return form” that you can find here
within the exclusive time-limit of fourteen (14) days.
Note:
For hygiene
reasons, our company shall not accept return of certain items such as swimming
suits, leggings, leotards, tights and earrings.
All products returned to the INDIANNA THE LABEL’s storage room undergo
meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon
delivery and the condition of the sold product, as well as to check if
product’s package is intact so as to detect any apparent faults. In case a
fault is detected in a returned product during quality control, the company
undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the
products to be returned to the following address:
INDIANNA THE LABEL
17th Komninon Str.,
PC 546 24, Thessaloniki, Greece
Τel: +30 2315 529072
OTHER DUTIES
OF THE WEBSITE
Although
we make every effort, we cannot exclude an eventual transmission of illegal
information through our website. Nevertheless, in accordance with the
applicable law, we commit to immediately take down any unlawful, immoral,
punishable or otherwise impermissible content we spot on our web service.
Moreover, we call upon our users to immediately notify us of any such content
as long as they pinpoint it in order to take all measures permitted by law in relation
to it.
AVAILABILITY
OF THE WEBSITE
We have made
every effort to guarantee unhindered access to our service without time or
constraints of any other nature. However, the website denies any responsibility
for failure of access to part or the whole of its content in cases of:
- Scheduled or urgent
disruption of service for reasons of maintenance, technical upgrade or
modification of the functionalities of the service that require its temporary
pause of access
- Force majeure and
other random or unforeseeable events that could not be averted despite the
security measures and all technical guarantees implemented by the service
Given the above,
we deny any responsibility for damage or other kind of claim that may arise because
of instances of temporary suspension of service of the website.
Last but not
least, although we have taken all possible technological safeguards to avert
loss of information contained on the website, any loss of such data does not
call for a claim for damages against the website, in particular if this was
caused as a result of the cases described herein.
BURDEN OF
PROOF – MEANS OF PROOF
In case a
disagreement arises between the website and its users, the burden of proof lies
at each time with that party that puts forward any given claim. Also, in case of
a discrepancy between the data stored on the website servers and those on the
local disks of a user raising the claim, it is agreed that by accepting the
present terms both parties recognize as valid the information contained on the
back up servers of the webpage.
APPLICABLE
LAW – JURISDICTION – FINAL PROVISIONS
For the issues regulated
by these terms and, in general, all the issues resulting from the functioning
of this service, the applicable laws are:
- Currently in
force Greek laws, of a generic or special nature, on the field of internet
services and IP rights
- All EU provisions
directly applicable in Greece that regulate issues that may arise from the functioning
of the web page
- Any other international,
bilateral or multilateral agreement that has been transposed to the Greek law
and refers to matters pertaining to the website’s functions and services.
For all issues
that may arise regarding the functioning of this web service competence lies
with the courts of Athens, where the company owning the service has its seat.
All elements of
this text are of essence and equal importance and their proof is only feasible by
call on the terms contained herein; all other means of proof, including oath,
are not acceptable.
Recourse to
general legislation is only permissible for issues that are not dealt with
specifically within these terms of use.
For any legal
dispute arising out of issues pertaining to these terms competence lies with
the competent Courts of Thessaloniki, Greece.