Terms & Conditions

PREAMBLE

www.indiannathelabel.com is an online shop merchandizing items of clothing, accessories and other relevant goods and services.

The website has been set up, belongs and is administered by the individual the company under the trade name “INDIANNA THE LABEL” (OFTEN ALSO QUOTED AS ‘INDIANNA’) (VAT Num: GR131294243, Tax Office: A' Thessaloniki, Reg. Num: 132563806000). The company's head office is located in 17th Komninon Str. , PC 54624, Thessaloniki, Greece. PLEASE CAREFULLY READ THESE TERMS (ToUs) BEFORE PROCEEDING WITH USING THE PAGE AND ITS SERVICE. ‘WEBPAGE’, IN THE CONTEXT OF THIS PAGE, IS THE PRESENT SITE ALONG WITH ITS FUNCTIONS AND SERVICES. THESE TERMS HAVE BEEN DRAFTED UNILATERALLY BY THE OWNER OF THE WEPAGE. BY VISITING/NAVIGATING THE PAGE YOU ARE BOUND BY THE RULES CONTAINED HEREIN. YOU ARE PREDOMINANTLY COMMITTED TO ABIDE BY THE PERSONAL DATA AND IP RIGHTS PROTECTION POLICIES OF www.indiannathelabel.com. IN CASE YOU REPRESENT A LEGAL PERSON, BY ACCEPTING THESE TERMS YOU ALSO AFFIRM THAT YOU HAVE THE AUTHORITY TO LEGALLY BIND WITH YOUR DECISIONS THAT PERSON. IN CASE YOU DO NOT AGREE WITH THE PROVISIONS CONTAINED HEREIN, YOU ARE KINDLY REQUESTED NOT TO PROCEED WITH THE USE OF THE WEBSITE. IN CASE THESE TERMS PROFOUNDLY CHANGE, THE OWNER TAKES UP THE OBLIGATION TO TIMELY NOTIFY ALL USERS OF THE SERVICE WITH ALL SUITABLE MEANS (E-MAIL, NOTIFICATION MESSAGE ON THE WEBSITE’S HOMEPAGE ETC.) AND ASK FOR ANEWED ACCEPTANCE OF THE MODIFIED ToUs.

By accessing INDIANNA THE LABEL online you acknowledge that you have read, understood and accepted these terms and conditions.

The following terms and conditions may be amended or modified at any time without any prior notice.

GENERAL TERMS

“INDIANNA THE LABEL” endeavors to provide first-class customer service on a daily basis. The creation of this e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information about the company's products but also to complete a purchase through the e-shop, by means of distant online order, provided that the company has sufficient stock.

The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.

Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

COPYRIGHT

All content, information, graphics, design, and photography are the property of Indianna.

No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to Indianna with a link to our blog or website.

CONDITIONS FOR REGISTRATION OF NEW USERS – OBLIGATIONS OF THE MEMBERS/USERS OF THE WEBSITE

The use of the website and the services offered via it is permissible for all persons of at least or over 18 years old. You hereby declare that you are 18 or above and all the registration information you submit are true and accurate. The system administrator, at its sole own discretion, can deny access or use of the service to any person or entity and change the selection criteria for the website users at any time.

All website users commit themselves to precisely abide by the terms and conditions of the website and the rules protecting the public order, ethics, human rights and childhood. Similarly, while navigating the website state and other symbols are to be protected, when they are entitled to special protection by the Greek law, such as symbols of religions, commercial logos and (but not only) other discretionary designs. In case any of the above is violated, applicable rules of penal or other competent nature apply.

PROTECTION OF PERSONAL DATA

In order to perform any transaction through the “INDIANNA THE LABEL” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.

Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order.

SECURITY

The www.indiannathelabel.com website uses the SSL protocol for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

ORDER OF PRODUCTS AND CONSUMER PROTECTION

Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by Law 2251/1994.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

You need to fill in the special form with the necessary data in order to enter into the sales agreement
You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the "ACCEPT" button, as shown online to all users of our website.

To facilitate payment for those who wish to buy products from our e-shop, www.indiannathelabel.com offers the following payment methods:

By charging your credit card. Charging of credit card takes place on the date the procedure of dispatching of products begins. Our website, www.indiannathelabel.com, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.
It is important to specify a phone number and a valid e-mail address.
By cash on delivery (Greece only) on the moment you will receive the ordered products. In this case, the customers will be charged the amount of 2.50 euros (VAT 23% is included).

Before the completion of the order, our company informs consumers though our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal.

Upon sending of the order form, consumers receive online a copy of their order that they may save.

All prices shown under the relevant lists of each product include VAT (23%).

www.indiannathelabel.com reserves the right to change prices without notice to the consumers.

Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

METHOD – TIME – COST OF DELIVERY

Delivery of products is carried out by Greek Postal Service (ELTA) and free of charge in the Prefecture of Thessaloniki and the rest of Greece within 2-3 working days

For the delivery of products outside of Greece, charges shall apply as follows:

For purchases over 150 € within EU, transportation costs are free of charge.
For international purchases over 300 €, transportation costs are free of charge.
For purchases under 150 €, transportation costs shall amount to 12 € (VAT 23% is included) for standard delivery (6-7 days) και 18 € (VAT 23% is included) for express delivery (2-3 days).
For domestic orders only (within Greece) we accept cash on delivery with a flat rate of 2,50 euro

CONSUMER RIGHTS

a. WITHDRAWAL

You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

In order to perform your right of withdrawal, you need to fill in and sent us the special "return form" that you can find here. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.

In case of a return of a product, and depending on both the method you chose to pay your order and the way the product will be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. If the reason for returning a product lies with a company's error, INDIANNA THE LABEL undertakes to deliver the order again at the shipping address you have specified at the company’s own expense. If customers wish to return an order where it is not the company's fault, then they shall bear the relevant courier cost. When you send us back a product, our company will receive it within 1-2 working days, for returns within Greece via GENIKI TAXYDROMIKI couriers, or within 3-5 working days, for returns outside Greece via UPS couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return to us. When we receive the returned product, we will immediately process your request and notify you via e-mail about the processing of the said request. In an attempt to provide the best possible customer service, INDIANNA THE LABEL enables you to submit online any complaint by filling in the relevant contact form that you can find here.

b. ORDER CANCELLATION

In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted.

c. RIGHT OF REPLACEMENT

The company does not provide a replacement service. In case consumers wish to change any product, they need to return it to the company and make a new order. If the reason for returning a product is due to a company error, then the company shall bear the relevant return cost. In that instance, you may choose between having the value of your order credited to your account with us for future use or having it refunded to the means you used for the original payment.

DETAILED GUIDE ON PRODUCT RETURNS

As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days.

Note:

For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings.

All products returned to the INDIANNA THE LABEL’s storage room undergo meticulous quality control.

For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.

In case you wish to return any purchased products, you need to send the products to be returned to the following address:

INDIANNA THE LABEL
17th Komninon Str.,
PC 546 24, Thessaloniki, Greece
Τel: +30 2315 529072

OTHER DUTIES OF THE WEBSITE

Although we make every effort, we cannot exclude an eventual transmission of illegal information through our website. Nevertheless, in accordance with the applicable law, we commit to immediately take down any unlawful, immoral, punishable or otherwise impermissible content we spot on our web service. Moreover, we call upon our users to immediately notify us of any such content as long as they pinpoint it in order to take all measures permitted by law in relation to it.

AVAILABILITY OF THE WEBSITE

We have made every effort to guarantee unhindered access to our service without time or constraints of any other nature. However, the website denies any responsibility for failure of access to part or the whole of its content in cases of:

- Scheduled or urgent disruption of service for reasons of maintenance, technical upgrade or modification of the functionalities of the service that require its temporary pause of access

- Force majeure and other random or unforeseeable events that could not be averted despite the security measures and all technical guarantees implemented by the service

Given the above, we deny any responsibility for damage or other kind of claim that may arise because of instances of temporary suspension of service of the website.

Last but not least, although we have taken all possible technological safeguards to avert loss of information contained on the website, any loss of such data does not call for a claim for damages against the website, in particular if this was caused as a result of the cases described herein.

BURDEN OF PROOF – MEANS OF PROOF

In case a disagreement arises between the website and its users, the burden of proof lies at each time with that party that puts forward any given claim. Also, in case of a discrepancy between the data stored on the website servers and those on the local disks of a user raising the claim, it is agreed that by accepting the present terms both parties recognize as valid the information contained on the back up servers of the webpage.

APPLICABLE LAW – JURISDICTION – FINAL PROVISIONS

For the issues regulated by these terms and, in general, all the issues resulting from the functioning of this service, the applicable laws are:

- Currently in force Greek laws, of a generic or special nature, on the field of internet services and IP rights

- All EU provisions directly applicable in Greece that regulate issues that may arise from the functioning of the web page

- Any other international, bilateral or multilateral agreement that has been transposed to the Greek law and refers to matters pertaining to the website’s functions and services.

For all issues that may arise regarding the functioning of this web service competence lies with the courts of Athens, where the company owning the service has its seat.

All elements of this text are of essence and equal importance and their proof is only feasible by call on the terms contained herein; all other means of proof, including oath, are not acceptable.

Recourse to general legislation is only permissible for issues that are not dealt with specifically within these terms of use.

For any legal dispute arising out of issues pertaining to these terms competence lies with the competent Courts of Thessaloniki, Greece.